StratusCoreTech
Legal Framework

Terms & Compliance

Complete legal documentation for StratusCoreTech infrastructure services.

Privacy Policy

Last Updated: January 2026

1. Data Controller

StratusCoreTech ("we", "us", "our") is the data controller responsible for your personal data. Our registered address is:

Gran Vía de Don Diego López de Haro, 19
48001 Bilbao, España
Email: [email protected]
Phone: +34 633 271 690

2. Data We Collect

We may collect and process the following categories of personal data:

  • Identity Data: Name, username, or similar identifier.
  • Contact Data: Email address, telephone numbers, and physical address.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing Data: Your preferences in receiving marketing from us.

3. Legal Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform a contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

4. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your data, and whether we can achieve those purposes through other means.

5. Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

6. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

StratusCoreTech
Data Protection Officer
Gran Vía de Don Diego López de Haro, 19
48001 Bilbao, España
Email: [email protected]

Terms of Service

Last Updated: January 2026

1. Agreement to Terms

By accessing or using the services provided by StratusCoreTech ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

2. Description of Services

StratusCoreTech provides cloud infrastructure architecture, deployment, optimization, and related technical services. Our services include but are not limited to:

  • Cloud architecture design and implementation
  • Kubernetes orchestration and container management
  • CI/CD pipeline automation
  • Infrastructure as Code (IaC) solutions
  • Security and compliance hardening
  • Performance optimization
  • Disaster recovery and backup solutions
  • Cloud cost optimization

3. Service Agreements

All services are provided under a separate Service Agreement ("SOW") that will be executed prior to project commencement. The SOW will define:

  • Specific deliverables and scope of work
  • Project timeline and milestones
  • Payment terms and pricing
  • Technical specifications and requirements

4. Intellectual Property

Unless otherwise specified in the SOW:

  • All pre-existing intellectual property remains with its original owner.
  • Custom infrastructure code developed specifically for Client becomes Client property upon full payment.
  • General tools, methodologies, and frameworks developed by StratusCoreTech remain our property.

5. Limitation of Liability

To the maximum extent permitted by law, StratusCoreTech shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from:

  • Third-party cloud provider outages or failures
  • Client's misuse of deployed infrastructure
  • Force majeure events
  • Actions taken by Client's employees or contractors

6. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Spain. Any disputes shall be subject to the exclusive jurisdiction of the courts of Bilbao, España.

7. Contact Information

StratusCoreTech
Gran Vía de Don Diego López de Haro, 19
48001 Bilbao, España
Email: [email protected]
Phone: +34 633 271 690

Cookie Policy

Last Updated: January 2026

1. What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

2. How We Use Cookies

StratusCoreTech uses cookies for the following purposes:

  • Strictly Necessary Cookies: Essential for the website to function properly. These cannot be disabled.
  • Performance Cookies: Allow us to count visits and traffic sources to measure and improve site performance.
  • Functionality Cookies: Enable the website to provide enhanced functionality and personalization.
  • Targeting Cookies: May be set through our site by our advertising partners to build a profile of your interests.

3. Specific Cookies We Use

Cookie Name Purpose Duration
cookieAccepted Stores cookie consent preference 1 year
session_id Maintains user session state Session
_ga Google Analytics - distinguishes users 2 years

4. Managing Cookies

You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of this website may become inaccessible or not function properly.

5. Changes to This Policy

We may update this Cookie Policy from time to time. We will notify you of any changes by posting the new Cookie Policy on this page with an updated "Last Updated" date.

6. Contact Us

If you have any questions about our use of cookies, please contact:

StratusCoreTech
Gran Vía de Don Diego López de Haro, 19
48001 Bilbao, España
Email: [email protected]

Refund Policy

Last Updated: January 2026

1. Overview

At StratusCoreTech, we are committed to delivering high-quality cloud infrastructure services. This Refund Policy outlines the circumstances under which refunds may be issued for our services.

2. Service Commencement

Due to the nature of our services, work begins immediately upon project kickoff. Once a service has been initiated and work has commenced, refunds are subject to the following terms:

  • Before Work Begins (Within 48 hours of payment): Full refund minus a 5% administrative fee.
  • After Work Begins: Refunds are calculated based on work completed versus total project scope.

3. Cancellation by Client

Clients may cancel services at any time by providing written notice. Refund calculations will be as follows:

  • 0-25% completion: 75% refund of remaining work
  • 26-50% completion: 50% refund of remaining work
  • 51-75% completion: 25% refund of remaining work
  • 76-100% completion: No refund

4. Service Not Delivered

If StratusCoreTech fails to deliver the agreed-upon services as defined in the Statement of Work (SOW), a full refund will be issued for the undelivered portion of the project.

5. Technical Issues

In the event of technical issues arising from our delivered infrastructure:

  • We will first attempt to resolve the issue at no additional cost.
  • If resolution is not possible within 30 days, a partial or full refund may be issued at our discretion.

6. Refund Process

To request a refund:

  • Submit a written request to [email protected]
  • Include your project reference number and reason for refund
  • Refunds will be processed within 14 business days of approval
  • Refunds will be issued to the original payment method

7. Non-Refundable Items

The following are non-refundable:

  • Third-party licensing fees already paid
  • Cloud infrastructure costs already incurred
  • Consultation fees for work already performed
  • Domain registration fees

8. Dispute Resolution

Any disputes regarding refunds will be handled through good-faith negotiation. If resolution cannot be reached, disputes shall be subject to the jurisdiction of the courts of Bilbao, España.

9. Contact Information

StratusCoreTech
Gran Vía de Don Diego López de Haro, 19
48001 Bilbao, España
Email: [email protected]
Phone: +34 633 271 690

Network Cookies

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